e-Bulletin Edition 2

• Welcome to the April 2008 edition of the HSNet eBulletin


• Goodbye to Vanja McCarthy our Senior Project Officer


• Southern Inland Region and South Coast Workshops held in February/March 2008


• Direct access to ServiceLink via your organisation's Intranet


• Hunter DADHC Access Point Demonstration Project


• Updates to ServiceLink information


• Free HSNet Sydney Training Sessions


• Project to allow GPs in Central Sydney Division of General Practice to access ServiceLink


• HSNet Team contact details

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e-Bulletin Edition 1

• Welcome to the first HSNet eBulletin for 2008


• Free HSNet workshops for the Southern Inland Region


• Free HSNet Training on the South Coast from 3-7 March


• Free HSNet Sydney Training Sessions


• HSNet Regional Training Sessions


• Hunter DADHC Access Point Demonstration Project


• ServiceLink Tutorial


• How to effectively manage HSNet email notifications


• HSNet Team contact details

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e-Bulletin Edition 6

• Welcome to the December edition of the HSNet eBulletin


• HSNet Client Satisfaction survey


• Regional training at Maitland TAFE and Sydney Workshops


• HSNet Team update: Welcome Mila Gregorio and farewell to Stephen Sydenham


• How to post a new Event?


• HSNet Team Christmas Leave


• HSNet Team contact details

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e-Bulletin Edition 5

• Welcome to the October edition of the HSNet eBulletin


• HSNet Client Satisfaction survey


• HSNet Regional Workshop – New England


• HSNet Sydney Workshops


• Update: RAC Referral Project


• HSNet Team changes


• How to update your organisation’s details on ServiceLink?


• How to effectively manage the HSNet email notifications?


• HSNet Team Christmas Leave


• HSNet Team contact details

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e-Bulletin Edition 4

• Introducing HSNet Email Digests

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e-Bulletin Edition 3

• Welcome to the June edition of the HSNet eBulletin


• Updates in regards to email notifications and revamp of the HSNet web site


• New improvements to the display of Service information in ServiceLink directory


• 35,000 records located in the ServiceLink directory


• RAC Referral Project


• Conferences: Sydney Carex 2007 and GPs Vital Links


• FREE HSNet Workshop on Friday 20 July


• Handy Hints: Who can view my published Group document?


• HSNet Team contact details

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e-Bulletin Edition 2

• Welcome to the April edition of the HSNet eBulletin


• HSNet hosts Client Management System (CMS) expo in Sydney and Armidale


• Presence of HSNet at ‘Count Me In’ a community-based mental health conference


• Increase in HSNet Usage


• Seniors Information Service


• Handy Hints: Posting a new topic in Group Forums


• Free HSNet Workshops


• HSNet team developments and ServiceDesk coverage during Easter break


• HSNet Team contact details

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e-Bulletin Edition 1

• Welcome to the first HSNet eBulletin for 2007


• CMS Vendor Expo held on the 22 February 2007


• HSNet Workshops 2007


• Group email notifications


• Introducing new members of HSNet Team


• HSNet Team contact details

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e-Bulletin Edition 6

• Responses to the HSNet Survey - Turnaround time for addition/update to details on ServiceLink


• CMS Subsidy payments finalised by 23 March 2007


• Improving the HSNet website


• Accessing ServiceLink


• HSNet member audits


• HSNet presence at Making Links Conference 2006


• Goodbye for now! to a member of our HSNet team and welcome to a new member at NCOSS


• HSNet Team Christmas leave


• HSNet Team contact details

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e-Bulletin Edition 5

• HSNet User Satisfaction Survey


• Information about Client Management Systems


• Group email notifications


• Restricted HSNet Group access for clients not in the human services sector

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e-Bulletin Edition 4

• HSNet Manager's report


• Infoxchange begins updating non-government records in ServiceLink


• How to guide for agencies participating in the HSNet CMS Subsidy


• Federated Service Finder (FSF) trial begins August 2006


• Saving favourite searches and service provider information in ServiceLink


• HSNet Team contact details

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e-Bulletin Edition 3

• HSNet Manager's report


• HSNet security upgrade - Wednesday 28th June 2006


• How to add/amend your organisation details on ServiceLink


• Infoxchange to commence regular cycle of updates to ServiceLink records


• Evaluation of HSNet workshops


• HSNet Team contact details

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e-Bulletin Edition 2

• Client Management System (CMS) Subsidy


• Internet services


• eReferral project to commence in Dubbo


• ServiceLink records increasing


• ReferralLink is available


• HSNet workshops

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e-Bulletin Edition 1

• HSNet Manager's report


• Client Management System (CMS) Information Sessions


• Inner West SAAP Services


• ServiceLink: human service records growing


• ReferralLink is available


• Direct link to ServiceLink from your Intranet


• Internet Services


• Goodbye to two of our Regional Implementation Workers


• Free 2006 HSNet Workshops

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e-Bulletin Edition 23

• Launch of ServiceLink


• Goodbye to members of our HSNet team


• Goodbye to our HSNet Regional Implementation Workers


• NGO Client Management System (CMS) Subsidy


• CMS Information Sessions


• Free 2006 HSNet Workshops


• Internet Services


• This is IT publication


• Thankyou from NCOSS


• HSNet team contact details


• HSNet Service Desk

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e-Bulletin Edition 22

• Program Manager's update


• Goodbye to member of our HSNet team


• Farewell to Judi Bachmann, HSNet team


• Housing and Accommodation Services get ready for ReferralLink


• Armidale Human Services Expo


• NGO CMS Implementation and IT Strategy


• Illawarra Projects survey


• Internet Services


• HSNet team has moved

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e-Bulletin Edition 21

• The HSNet Team has moved


• Change Management, HSNet and NGOs


• NGO HSNet Training Program


• NGO CMS Implementation and IT strategy


• Are you using IE version 5.5 or above?


• HSNet ReferralLink Statement of Agreement and Policies


• Checking service details in ServiceLink


• Federated Service Finder (FSF)

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e-Bulletin Edition 2

The HSNet team has moved to new premises in the Central Corporate Services Unit (CCSU) within the NSW Department of Commerce.

Please refer to the attached document for further information.

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e-Bulletin Edition 20

• Program Manager's update


• Welcome to our new NCOSS colleague


• Sign up to use ReferralLink


• HSNet ReferralLink Statement of Agreement and Policies


• Client Management System (CMS) preferred suppliers


• Security


• NGO change management and training program

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e-Bulletin Edition 19

• Goodbye to three members of our HSNet team


• Welcome to our three new BSDP colleagues


• Preview of NEW ServiceLink


• Checking service details in ServiceLink


• HSNet team contact details


• Security alert message when logging into HSNet


• Internet Services

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e-Bulletin Edition 18

The June eBulletin's focus is on the new ServiceLink which can now be previewed via the Human Services Network web site

For more information about ServiceLink and HSNet please refer to the attached document.

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e-Bulletin Edition 17

• A HUGE thankyou to our ReferralLink UAT participants


• Comments from our ReferralLink UAT participants


• ServiceLink approaching the finish line


• Comments from NGO staff


• HSNet 'Group Help'


• Community Forums


• Internet Services

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e-Bulletin Edition 16

• ServiceLink moving closer to production


• Gathering user requirements for HSNet


• Internet Services


• ReferralLink User Acceptance Testing (UAT)


• Training and implementation strategy


• Public forums in the Illawarra region about HSNet

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e-Bulletin Edition 15

• Better Service Delivery Program - into the home straight!


• Internet services


• ServiceLink User Acceptance Testing (UAT)


• Praise for NGOs


• Cross-Agency projects

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e-Bulletin Edition 14

• Welcome to our new Regional Implementation Workers


• Better Service Delivery Program's future assured


• Changes to the BSDP Team


• ServiceLink Provider Information


• Orange Domestic Violence Project

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e-Bulletin Edition 13

• Independent Social Security Handbook


• ServiceLink


• BSDP team


• NGOs


• HSNet

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e-Bulletin Edition 12

• Meet the Team


• New BSDP Website


• HSNet


• NGOs and Technology


• FAQs

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e-Bulletin Edition 11

• Meet the team


• HSNet update


• NGOs


• Projects updates

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e-Bulletin Edition 10

• BSDP key components


• Meet the team


• NGO IT update


• NGO training


• What can BSDP do for you?


• FAQs

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e-Bulletin Edition 9

• Senior support for electronic referrals.


• Privacy and BSDP.


• More NGOs joining the Program.


• ADSL broadband provides faster access.


• ServiceLink development.

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e-Bulletin Edition 8

• Post school pathway for kids with disabilities.


• Child Protection Training.


• A New Look HSNet.


• Finding the right service for your client.


• BSDP computer installations have begun.

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e-Bulletin Edition 7

• Results of ECR trial.


• ServiceLink - what we learned.


• ReferralLink - what we learned.


• Policy and Operational Framework - post-trial developments.


• What is BSDP doing with the evaluation results?


• Common search terms for ServiceLink.


• NGO participation and technology rollout.

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e-Bulletin Edition 6

• What the Electronic Client Referral Trial is telling us.


• Agencies Participating in Electronic
  Client Referral.


• HSNET News.


• News from the Non-Government Sector.

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e-Bulletin Edition 5

• ECR trial feedback


• 21st Century technology


• Government agencies gear up for ServiceLink and ReferralLink

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e-Bulletin Edition 4

• The ECR trial goes live!


• Sydney NGO Information Sessions


• Gearing up for BSDP/IT applications


• BSDP Policy and Operational Framework


• Recycling computers

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e-Bulletin Edition 3

• This issue covers the preparation of the ServiceLink and ReferralLink trial and other updates.

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e-Bulletin Edition 2

• The latest bulletin, keeping you up to date with the Better Service Delivery Program.

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e-Bulletin Edition 1

• The first in a series of bulletins to keep you up to date with the Better Service Delivery Program.

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