The Better Service Delivery Program (BSDP) was established to improve
services to clients through better communication between NSW human services
agencies, both government and non-government.
The aim of the program was to provide better information and communication tools
for agency staff, while protecting the client’s privacy. The development phase
of the program is now complete and an operational team - the Human Services
Network will continue to support this aim.
The Human Services Network (HSNet) policies and procedures will assist staff
and management through the change process towards our goal of improving service
delivery to clients across the human services sector.
Please refer to the following policy and procedural documents for further
information:
Human
Services Network Policies, Principles and Definitions Summary
This document provides an overview of the policies, procedures, statement of
agreement and complaint handling process.
Human Services Network Statement of Agreement for eReferrals
An agency must first sign the Statement of Agreement and submit to the HSNet
team prior to gaining access to use ReferralLink.
Policies
Human
Services Network Privacy Policy
This policy applies to an agencies activities in collecting, referring and
receiving client information.
Human Services Network ReferralLink Usage and Authorisation
Policy
Supports the use of ReferralLink and ServiceLink by human service agencies to
send, make and receive referrals using HSNet.
Human Services Network Interchange of Client Information
Human service agencies will adopt a common approach to electronic client
referral.
Human Services Network Consumer Relations Policy
Reflects the NSW Government's commitment to consumer rights and high standards
of service.
Human Services Network Security and Access Policy
Relates to access for publishing and retrieving information, site security,
user registration and the use of the HSNet site and its applications. This
document is Commercial in Confidence, please contact HSNet if you would like to
obtain a copy.
Procedures and Forms
Human
Services Network Complaint Procedures
These procedures will assist agencies to address HSNet complaints.
Human
Services Network Complaint Form
This form is to be completed for all HSNet complaints and forwarded to the
HSNet team for action.
Human
Services Network ReferralLink Procedures
These procedures will assist the process to authorise a ReferralLink agency and
user.